This, right here, is why companies everywhere should not use social media alone for service status updates.
The fact that Proton's status page says we should go to Twitter for "more information" means that Proton is less accessible to folks without Twitter accounts. And that's no good.
Never make the assumption about your customer base that "everybody" uses X platform. You'll always lose people that way.
At the very least, Proton could be mirroring these responses somewhere publicly accessible, and referencing that on their support page.
This very much reminds me of the restaurant up-the-road from me that changed their entire menu and put it on Instagram only.
When my to-go order was grossly incorrect (website not updated), they told me "nobody uses websites anymore, we put our info on Instagram".
I assured them that lots of people don't have Instagram, and I haven't ordered from them since (because I don't know what they sell anymore).
I might be "out-of-touch", but I'm also not spending my money there anymore.
